Frequently Asked Questions

Here are some questions you may have about our online management system for travel agencies.

After attending a demo and getting a service quote, a usage contract is extended, and once signed, the setup and training begin.

To request a demo, you can contact us through the various available customer service channels.

The service is marketed through monthly subscriptions via bank transfer. Invoices are issued automatically at the beginning of the month, and payments received are reconciled.

If other alternatives are available, we are flexible to the different needs of our clients.

SITI is sold with a flat and unique rate that includes all base system modules, support, and updates.

There are no plans based on different modes or types of clients, types of support, number of invoices issued, etc.

Usually between 10 and 15 days, depending on the size of the agency, availability, and commitment. Based on our experience, if the agency has up to 8 employees and is committed to the change, the setup, training, and implementation can happen in 2 weeks.

There are multiple training stages. One during the setup of the agency, then a formal training for administrators and salespeople, and ongoing support during the agency’s initial steps with the new system.

There are installations that comply with fiscal regulations in Argentina, Uruguay, and USA. There are also instances in other countries, but the fiscal module is not used (for example, issuing fiscal receipts if electronic approval is required).

There is nothing installed on the local computer. The entire system is cloud-based, accessible from any computer (PC, MAC, etc.) and from any modern browser.

All listed operations can be downloaded to CSV or Excel, so whenever needed, grids with the required data, such as clients, accounts, suppliers, transactions, invoices, etc., can be downloaded.

Data is not deleted immediately, so an agency can access the system in read-only mode for 12 months free of charge. Additionally, most information can be downloaded to Excel.

The system is multilingual, multicurrency, allowing users to work in different languages and managing different currencies, automatically performing exchange rate calculations and conversions.

Support service is included in the subscription, with scalability based on urgency or severity. We have an internal incident system within the product for reporting minor issues, as well as direct access via WhatsApp, calls, virtual meetings, etc., depending on the different cases.

Bank transfer or deposit.
Clients

Reviews from Some Users

Uriel Spivak (Iguana Travel – USA)

"The SITI system gave us the ability to organize all our sales. We can analyze and track them from the moment a reservation or quote is generated through all the intermediate stages until the final moment when the commission is paid to the sellers. We manage each of our clients precisely and maximize resale power after they have traveled. All of this, combined with the internal order achieved at the operational, accounting, and financial levels."

Pablo Rodriguez (Solvera -- Argentina)

"At Pentaware, we found a technological solution that allowed us to improve our processes, and at the same time, we found a human team willing to provide solutions. SITI is a solution for Solvera, combined with the peace of mind of having a team that always seeks the clients benefit. Whenever we have the opportunity, we recommend switching to Pentaware."

Nicolás Melo (LEEX -- Argentina)

"The SITI system gave us the ability to organize all our sales. We can analyze and track them from the moment a reservation or quote is generated through all the intermediate stages until the final moment when the commission is paid to the sellers. We manage each of our clients precisely and maximize resale power after they have traveled. All of this, combined with the internal order achieved at the operational, accounting, and financial levels."

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