SITI: Types of Rate Plans and How to Apply Them to Your Agency

In the highly competitive tourism industry, having technological tools that enable flexibility and greater efficiency is key to the success of every travel agency. In this regard, Pentaware—with over 20 years of global experience in software development and consulting—provides technology solutions specifically designed to enhance and add value to business processes.

One of these high-performance solutions is SITI, the travel agency software that operates “Your Agency in the Cloud.” SITI enables fast and efficient management of all types of travel products. However, the effective management of a modern agency critically depends on the ability to establish and manage different pricing structures, adapting to both supplier conditions and market demands.

The Strategic Importance of Rate Plans

The ability to offer detailed pricing through specific rate plans for each product type ensures that an agency is always ready to respond to demand. This requires a robust system that not only allows for the creation of dynamic rates but also enables precise financial management of travel files. SITI provides a 360° view and strong financial tools, allowing agencies to generate reports on payment balances, outstanding debts, and multiple currencies involved in each file.

Wholesale and Retail Rate Plans

Following this logic, a management system must be capable of handling the dual nature of the tourism market—creating rate structures both for end customers (retail) and for partners or intermediaries (wholesale). Pentaware understands this need, and SITI includes tools to manage both types of rate plans:

Wholesale Rate Plan: A vital tool for managing supplier contracts and planning large-scale strategies. The wholesale rate plan involves capacity restrictions, control of contractual rates, promotion management, margin and market definition, and even quota control—focusing on relationships with different industry stakeholders.

Retail Rate Plan: Focused on direct consumer offers. Creating a retail price list and preparing a sale requires tools for package building, detailed cost allocation among different suppliers, and precise calculation of agency profitability.

By integrating these features effectively, SITI allows agencies to organize all sales operations and perform accurate analysis and tracking—from the initial quote to the final payment of commissions to sales representatives.

Pentaware: Flat Rate Model and Dedicated Support

In conclusion, Pentaware builds strong relationships based on trust and the ability to meet clients’ technological needs, supported by a dedicated team committed to delivering solutions.

To ensure that travel agencies can access SITI’s constant innovation and cutting-edge solutions, Pentaware offers the software under a flat-rate model with clear and predictable pricing, complemented by 24/7 support service—guaranteeing personalized customer care and operational peace of mind at all times.

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